Privacy Policy

VIRO Health (“VIRO”, “we”) operates an intermediary platform that connects users (“you”) with independent NMC-registered Registered Medical Practitioners (“Doctors”) and licensed pharmacy partners. We are the platform; we do not diagnose, prescribe, or dispense medicines.

• Identity: name, age, gender, contact phone, email.
• Address: shipping address required to deliver medicine.
• Health data: your responses to the assessment, including sensitive medical history needed for doctor review.
• Order data: prescription details, payment status, delivery tracking.
• Technical data: IP address, device/browser info, consent metadata for legal record.

We collect only what is needed for the specific purpose. We do not collect data we do not need.

• The independent doctor reviewing your case (assessment + relevant medical history).
• The licensed pharmacy partner fulfilling your order (prescription + shipping address).
• Payment processors (transaction data only, never medical data).
• Technical processors strictly for platform operation, under signed Data Processing Agreements.

We never sell your data. We never share your data for third-party marketing.

Under the DPDP Act 2023 you may access, correct, port, or erase your personal data, and withdraw consent, anytime via your account or by emailing privacy@virohealth.in. Regulated medical records may be retained for the statutory retention period and erased after.

Concerns about how your data is handled? Contact our Grievance Officer at privacy@virohealth.in.